Effective Date: 11/11/2024
Last Updated: 17/11/2024

At Sobji Bari, we prioritize delivering fresh and high-quality grocery items, vegetables, fish, and meat to your doorstep within 30 to 45 minutes. While we strive for perfection, we understand issues may occur. This policy outlines the conditions under which returns and refunds are accepted.

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1. Return Policy

We accept returns only under the following conditions:

• Damaged Items: If the items were damaged during delivery.
• Quality Issues: If items (such as vegetables, fish, or meat) are spoiled, rotten, or not fresh.
• Incorrect Items: If you received the wrong products or quantities compared to what you ordered.

Conditions for Return

To qualify for a return:

• Notify us within 2 hours of delivery about any issues.
• Provide clear proof, such as photos or videos of the damaged, spoiled, or incorrect items.
• The items must remain unused, untampered, and in their original packaging where applicable.

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2. Refund Policy

Refunds will be issued in the following scenarios:

• If the product is verified as damaged, spoiled, or incorrect.
• If we fail to deliver the ordered items within the promised 30 to 45-minute timeframe due to factors within our control.
• If an ordered item is unavailable, and a replacement or substitute cannot be provided.

Refund Process

• Refunds will be processed within 3-5 business days after approval.
• Refunds can be issued to the original payment method or as store credit for future purchases, based on your preference.

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3. Cancellation Policy

• Orders can be canceled within 15 minutes of placement by contacting our customer support.
• After this period, the order is processed and cancellations may not be accepted.

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4. Non-Returnable Items

Certain items cannot be returned or refunded, including:

• Items that were delivered in good condition but have since deteriorated due to improper handling or storage by the customer.
• Fresh perishable items like fish, meat, and vegetables that were accepted without reporting any quality issues upon delivery.
• Orders canceled beyond the specified cancellation period.

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5. Delivery Commitment

• We aim to deliver all orders within 30 to 45 minutes after confirmation. However, delivery times may vary due to unavoidable factors such as weather, traffic, or unforeseen circumstances.
• In cases of delay beyond the promised timeframe, you may be eligible for a refund or store credit upon request.

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6. How to Request a Return or Refund

To initiate a return or refund:

1. Contact our customer support team via:
   • Email: sobjibaribd@gmail.com
   • Phone: +8801305168181
   • WhatsApp: +8801305168181
2. Provide the following details:
   • Order number and delivery date.
   • Description of the issue.
   • Clear images or videos as proof.
3. Our team will review your request and guide the next steps.

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7. Contact Us

If you have questions or need assistance, please contact us:

• Website: https://sobjibari.com/
• Facebook Page: https://www.facebook.com/sobjibaari/
• Email: sobjibaribd@gmail.com
• Phone: +8801305168181